President & General Manager, W.P. Griffin Inc.
“We are always looking for ways to improve and add value”
Most Important Ingredient John believes that a leader is nothing without communication. You can have the skills to do the job (vision, delegation, organization, development, motivation, mentorship, coaching and supervision), but they mean nothing if you can’t share them with your team. “Good communication,” he says, “is like the blood in our veins. It keeps our company alive and growing.”
Roots Run Deep W.P. Griffin has been a family business for almost 70 years; John, his sisters Barbara and Eleanor, and his brother Peter (operations manager) all did their share of farm chores over the years. John says he learned everything he knows from his father and company founder, Wilfred Griffin. “He was the best person I ever worked for.”
President & CEO, petroforma laboratories
(St. John’s, N.L.)
“I characterize my leadership style as push and praise”
Mitigating the Risk Hanrahan is clear about his market niche. His lab, petrofroma, is unique. Specifically, he says, “Last year, we began offering nationally accredited drinking water quality testing in Newfoundland and Labrador for the first time since John Cabot landed on the island.” What’s more, he notes, “In 2008, we became the first laboratory east of Alberta to offer reservoir fluids testing services to support a decades’-old offshore oil and gas industry.”
Keeping it Real For petroforma, applying good science to manage environmental oversight is just the beginning. Says Hanrahan: “I have spoken regionally and nationally on the benefits of having a culturally diverse and gender balanced workforce.” In the final analysis, he insists, Atlantic Canada’s strength relies on the diversity of its human capital.
President & CEO, Alcool New Brunswick Liquor
“A leader needs to define a vision that is inspirational for the team”
The Lifestyle Retailer Harriman’s goal is to deliver $445 million in annual sales by 2020. To do this, he is working to create retail environments in which, he says, “people will want to come and shop for any occasion. This will mean having world-class service and an enhanced portfolio of products, emphasizing customer education.”
The BEST principle Better Every Single Time (or BEST) refers to Harriman’s overarching approach to customer satisfaction and commercial development. “Historically ANBL was a command and control culture,” he says. “I am working hard to make it a collaborative, empowered culture where people are rewarded for being honest about what is best for the business.”
CEO, Atlantic Road Construction and Paving Ltd.
(Eastern Passage, N.S.)
“Trust your managers, be strong with delegation and support when needed”
The Serial Entrepreneur Since 2008, Hickey has spearheaded four ventures. In 2009, he founded Frontline Asphalt Limited; that same year he started Atlantic Road Construction and Paving and Taylored Safety Services. He was a director and major shareholder of Taylored, before selling his interest to HSE Integrated in January, 2011. Tom also started a new publicly traded company, Frontline Gold Limited. Through T. Hickey Enterprises, which has operated since 2001, he manages his various interests in the construction, finance and investment fields, always looking for fresh opportunities.
Beyond the Neighbourhood For Hickey, innovation means adding strong value. As he notes, “We have gone into an industry that just paves. We added storm-water systems, concrete services, flatworks and site services. These have made us strategically more competitive. We can offer more to our customers, and this opens other areas for growth.”
President & CEO, Hickman Automotive Group
(St. John’s, N.L.)
“Good leaders are passionate about the work they do”
Drivers are First Hickman is clear about the future. Over the next five years, he plans to consolidate all initial customer contact to a Customer Care Centre where buyers are “followed-up during their ownership experience. The role of this department is to seek out new business and renew existing business so that loyalty is increased.”
Pedal to Metal For Hickman, invention and creativity is bred in the bone. One hundred years of top quality service must stand for something. Or, as he says, “Hickman Automotive Group constantly strives to ensure that our company is ever-changing. It is essential to continuously look for new ideas to fully engage our customers and adapt to the needs of today’s society.”